Refund policy
REFUND, RETURN & EXCHANGE POLICY
WorkFit Scrubs
Last Updated: September 2026
We want customers to be satisfied with their purchase while also ensuring that returned merchandise is handled fairly and consistently.
Please review this policy carefully before placing an order or requesting a return.
1. NON-CUSTOM ITEMS – 30-DAY RETURN POLICY
Eligible non-custom, non-personalized items may be returned within 30 days of purchase.
To qualify for a return, merchandise must be:
- Unused and unworn
- Unwashed
- In the same condition in which it was received
- In its original packaging, when applicable
- With all original tags attached
- Free from stains, odors, makeup, deodorant marks, pet hair, lint, or other signs of use
- Free from alterations or modifications
All returned merchandise is inspected before a refund is approved.
Receiving a returned package does not automatically mean the return or refund has been approved.
Items that do not meet the return requirements may be refused or may qualify only for a partial refund.
Eligible non-defective returns are subject to a 25% restocking fee.
Original shipping charges are non-refundable.
2. SIZING & FIT
Customers are responsible for reviewing available sizing information and selecting the appropriate size before ordering.
Individual brands, styles, fabrics, and garment cuts may fit differently. Some products may be designed to have a fitted, relaxed, unisex, or compression-style fit.
A garment being tighter, looser, shorter, longer, or fitting differently than expected does not by itself constitute a product defect when the customer received the size and product ordered.
Eligible non-custom items returned because of sizing or fit must meet all return requirements and are subject to the 25% restocking fee.
Custom, personalized, printed, or embroidered merchandise cannot be returned solely because of sizing or fit unless WorkFit Scrubs supplied a size different from the size ordered.
3. CUSTOM, PRINTED, EMBROIDERED & PERSONALIZED ITEMS – FINAL SALE
All of the following are considered final sale:
- Custom shirts
- Custom sweaters
- Customized scrubs
- Printed garments
- Embroidered garments
- Personalized merchandise
- Made-to-order products
- Items produced specifically for an individual customer, business, organization, or employer
Because these products are made specifically for the order, they cannot normally be returned or exchanged.
An exception may be considered when:
- The item has a confirmed manufacturing or production defect
- The item arrived damaged
- WorkFit Scrubs supplied an incorrect item
- WorkFit Scrubs made an error in producing the approved order
Custom merchandise is not eligible for a refund or exchange because of:
- Incorrect sizing selected by the customer
- Fit preference
- Customer-submitted spelling or grammar errors
- Incorrect personalization information supplied by the customer
- Design approval errors
- Preference regarding font, style, placement, or color
- Minor color variations
- Normal variations in print or embroidery placement
- Normal variations between garments or production runs
4. DEFECTIVE OR DAMAGED ITEM CLAIMS
If you believe an item has a manufacturing or production defect, please contact WorkFit Scrubs within 7 days of delivery.
Please provide:
- Your order number
- Clear photographs of the complete item
- Close-up photographs showing the reported problem
- Photographs of the packaging when relevant
- A description of the issue
Reporting an item as defective does not automatically mean the item has been determined to be defective.
Photographs may not always establish the cause of a reported issue.
WorkFit Scrubs may require the merchandise to be returned for physical inspection before determining whether a manufacturing or production defect exists.
A refund, replacement, store credit, prepaid return label, reimbursement of return shipping, or waiver of a restocking fee will not be approved solely because an item has been reported as defective.
The claim must first be reviewed and approved.
5. INSPECTION OF REPORTED DEFECTS
When an item is returned because of a reported defect, WorkFit Scrubs may inspect the garment, printing, embroidery, material, and overall condition to determine the nature and cause of the issue.
Damage occurring after delivery is not considered a manufacturing or production defect.
This may include damage resulting from:
- Wearing or excessive use
- Washing or drying contrary to care instructions
- Excessive heat
- Ironing directly over printed areas
- Bleach or harsh chemicals
- Stretching
- Scratching
- Picking or pulling at printing or embroidery
- Abrasion
- Alteration
- Improper storage
- Misuse
- Customer-caused damage
- Normal wear and tear
If inspection determines that the issue was caused after delivery rather than by a manufacturing or production defect, the item may not qualify for a defect-based refund or replacement.
6. EACH ITEM IS EVALUATED INDIVIDUALLY
A reported or confirmed issue with one item does not automatically make the entire order defective.
Each garment or product is evaluated individually.
For example, if one item in an order has an approved manufacturing defect, the defect-based remedy applies to that item only.
Other items from the same order remain subject to the normal return requirements, including condition requirements and applicable restocking fees.
7. FREE GIFTS & PROMOTIONAL ITEMS
Complimentary products, free gifts, promotional merchandise, and other items supplied at no charge may be conditional upon the qualifying purchase.
If merchandise from a qualifying purchase is returned and the return causes the order to no longer qualify for the promotion, the complimentary or promotional item must also be returned.
Promotional items must be:
- Unused
- Unworn
- Unwashed
- In their original condition
- With all original tags attached
If a required promotional item is not returned, WorkFit Scrubs may deduct the regular retail value of the promotional item from the customer's refund, where permitted by applicable law.
A promotional item's $0 or discounted order-line price does not necessarily represent its regular retail value.
8. RESTOCKING FEE
Approved non-defective returns are subject to a 25% restocking fee.
The restocking fee is calculated based on the eligible merchandise value being refunded.
The restocking fee does not apply to an item that WorkFit Scrubs has inspected and confirmed to have a qualifying manufacturing or production defect, or to an item that was incorrect due to our error.
A customer reporting an item as defective does not automatically waive the restocking fee. The defect must first be reviewed and approved.
9. RETURN SHIPPING
Customers are responsible for return and exchange shipping costs for standard returns, including returns due to:
- Sizing
- Fit
- Preference
- Change of mind
- Ordering the wrong item or size
Original shipping charges are non-refundable.
When an item is returned for inspection because of a reported defect, WorkFit Scrubs may require the customer to initially return the merchandise for inspection.
If WorkFit Scrubs confirms that the item has a qualifying manufacturing or production defect or that the incorrect item was supplied due to our error, appropriate shipping costs will be handled in accordance with this policy and applicable consumer law.
We recommend using a trackable shipping service when returning merchandise.
WorkFit Scrubs is not responsible for return packages that are lost or damaged before being received by us.
10. EXCHANGES
Exchanges may be available for eligible non-custom merchandise.
Items submitted for exchange must be:
- Unworn
- Unused
- Unwashed
- In original condition
- With all original tags attached
- Free from stains, odors, makeup, deodorant marks, pet hair, or signs of use
Customers are responsible for applicable exchange shipping costs unless WorkFit Scrubs confirms that the item was defective, damaged upon arrival, or incorrect due to our error.
Custom, personalized, printed, embroidered, and made-to-order merchandise cannot be exchanged because of sizing or preference.
11. PRODUCT PHOTOS & COLOR ACCURACY
We make reasonable efforts to ensure that product photographs, digital mockups, and online images represent our merchandise accurately.
Actual colors may vary slightly because of:
- Phone, computer, or monitor displays
- Screen brightness and settings
- Lighting
- Fabric material and texture
- Garment color
- Printing processes
- Embroidery processes
- CMYK color conversion
- Normal manufacturing variations
Custom printed merchandise is produced using processes that may result in slight differences between an on-screen image and the finished garment.
Minor color differences are normal and are not considered manufacturing defects.
Exact color matching cannot be guaranteed unless specifically agreed to in writing.
12. PARTIAL REFUNDS & INELIGIBLE RETURNS
WorkFit Scrubs reserves the right to deny a return or issue only a partial refund when returned merchandise does not meet the requirements of this policy.
Examples may include:
- Missing tags
- Missing packaging
- Signs of wear
- Washed merchandise
- Stains
- Odors
- Makeup or deodorant marks
- Pet hair
- Customer-caused damage
- Altered merchandise
- Missing promotional items
- Merchandise returned in a condition different from when it was received
Any applicable deductions will be determined after the merchandise has been inspected.
13. RETURN INSPECTION & REFUND PROCESSING
Once a return is received, WorkFit Scrubs will inspect the merchandise.
We will determine whether the return meets the requirements of this policy and whether any reported defect qualifies as a manufacturing or production defect.
Customers will be notified whether their return has been approved, partially approved, or denied.
If approved, the applicable refund will be issued to the original method of payment, less any applicable restocking fee, promotional-item deduction, or other permitted deduction.
Refund processing times vary depending on the payment provider, bank, or credit card company.
14. APPROVED DEFECTIVE, DAMAGED OR INCORRECT ITEMS
If WorkFit Scrubs confirms that an item has a qualifying manufacturing or production defect, arrived damaged, or was incorrect due to our error, we may provide an appropriate remedy such as:
- Replacement
- Repair or correction, when appropriate
- Store credit
- Refund
The appropriate remedy will depend on the circumstances and will be provided in accordance with applicable consumer protection requirements.
An approved defect affecting one product does not automatically entitle the customer to return unrelated or non-defective products outside the normal terms of this policy.
15. LATE OR MISSING REFUNDS
If you have been notified that a refund was issued but have not yet received it:
- Check your bank or credit card account again
- Contact your credit card provider
- Contact your bank or financial institution
Financial institutions may require additional processing time before a refund appears.
If the refund still has not appeared after the applicable processing period, please contact WorkFit Scrubs.
16. RETURN ADDRESS
Unless otherwise instructed by WorkFit Scrubs, authorized returns should be sent to:
WORKFIT MEDICAL
1620 Front Road
LaSalle, Ontario
N9J 2B6
Canada
Please do not send merchandise to another address without authorization.
17. POLICY ABUSE & FRAUDULENT CLAIMS
WorkFit Scrubs reserves the right to refuse returns, exchanges, refunds, or future transactions in cases involving suspected return abuse, fraudulent claims, merchandise tampering, repeated misuse of the return process, or other activity inconsistent with this policy, subject to applicable law.
This provision does not limit any rights or remedies that a customer is entitled to under applicable consumer protection legislation.
18. YOUR STATUTORY RIGHTS
Nothing in this policy is intended to exclude, restrict, or replace any rights or remedies that cannot legally be excluded under applicable federal, provincial, state, or other consumer protection laws.
Where applicable law provides greater rights than this policy, the applicable legal requirements will govern.
19. CONTACT US
For return, exchange, or product issue inquiries, please contact:
WorkFit Scrubs
Email: workfitscrubs@gmail.com
Please include your order number when contacting us so we can assist you efficiently.